Lumni Refund Policy

At Lumni, we’re committed to providing our customers with high-quality skincare products and a satisfying shopping experience. We understand that sometimes, things don’t go as planned, which is why we have a clear refund policy to ensure transparency and trust.

Refund Eligibility: To be eligible for a refund, items must be returned in their original condition—unopened, unused, and with all seals, packaging, and components intact. Due to the nature of our products and our commitment to hygiene and customer safety, we cannot accept returns or process refunds for items that have been used.

Return Process:

  1. Return Process:

    1. Contact Us: If you wish to return an item, please contact our customer support team within 30 days of your purchase. Provide your order number, the item(s) you wish to return, and the reason for the return.

    2. Approval: Our team will review your return request. If your return meets our policy criteria, we will provide you with a return authorization and detailed instructions on how to proceed.

    3. Restocking Fee: Please be aware that a restocking fee of 15% of the item's purchase price will be applied to all returns. This fee covers the cost of processing the return and restocking the item.

    4. Shipping and Return Postage: Customers are responsible for return shipping costs. In addition to covering the cost of shipping the item back to us, please note that the original shipping costs are non-refundable. We recommend using a trackable shipping service to ensure the safe return of the item.

    5. Inspection: Upon receiving your returned item, we will inspect it to confirm its condition. Items that are returned opened, used, or not in their original condition are not eligible for a refund, and the restocking fee will still apply.

    6. Refund Processing: If your return is approved, a refund, minus the restocking fee and any original shipping costs, will be processed to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exceptions: Please note that sales items are not eligible for returns, returns or exchanges. Sale items are Final Sale.

Contact Us: Your satisfaction is our top priority. If you have any questions or concerns about your order or our refund policy, please don’t hesitate to reach out to our customer support team. We’re here to help.

Thank you for choosing Lumni for your skincare needs. We appreciate your understanding and cooperation with our refund policy, designed to ensure the highest standards of quality and safety for all our customers.

IMPORTANT: No refunds or credits will be applied to items returned without a RMA number.