Personal Information We Collect

The information we collect depends on how you interact with BuyLumni.com and the services you choose to use.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased and transaction history.
• Account information, including your username, password, and account preferences.
• Information included in customer-support requests, emails, forms, reviews, or other communications.
• Information submitted when requesting an order change, return, refund, exchange, or replacement.

Payment information is handled by our payment service providers. LUMNi Professional does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit BuyLumni.com, we and our service providers may automatically collect:

• Your IP address.
• Device, browser, and operating-system information.
• Network and internet-connection information.
• Pages and products you view.
• Shopping-cart and checkout activity.
• Website interactions and referring pages.
• Cookie identifiers and similar technical information.

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

Information We Receive From Other Sources

We may receive information from companies that help us operate BuyLumni.com, including:

• Shopify, which hosts and powers our online store.
• Payment processors.
• Shipping and fulfillment providers.
• Analytics providers.
• Advertising and marketing platforms.
• Email and customer-support providers.
• Fraud-prevention and security providers.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders.
• Arrange shipping and provide order or delivery updates.
• Create and manage customer accounts.
• Respond to questions and provide customer support.
• Process approved returns, refunds, replacements, or exchanges.
• Operate, maintain, and improve BuyLumni.com.
• Understand how customers use our website.
• Personalize website content and product recommendations.
• Send promotional emails when permitted.
• Measure website and marketing performance.
• Detect and prevent fraud, unauthorized transactions, and security threats.
• Enforce our policies and protect our legal rights.
• Comply with applicable legal, accounting, and regulatory obligations.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may still receive non-promotional messages concerning your account, orders, payments, or customer-service requests.

Cookies and Online Tracking

BuyLumni.com uses cookies and similar technologies to operate the website, remember customer preferences, support checkout, understand website activity, prevent fraud, and measure or personalize marketing.

These technologies may include:

• Essential cookies needed for the website, shopping cart, customer account, and checkout to function.
• Analytics cookies used to understand website activity and improve the customer experience.
• Advertising cookies or pixels used to measure advertising performance and present more relevant promotions.

You can control or delete cookies through your browser settings and through any privacy controls available on BuyLumni.com. Blocking certain cookies may cause parts of the website to function incorrectly or become unavailable.

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of certain data sharing or targeted advertising for the browser or device sending the signal.

How We Disclose Personal Information

We may disclose personal information to service providers that perform work on our behalf, including:

• Website-hosting and ecommerce providers.
• Payment processors.
• Shipping and fulfillment providers.
• Customer-support providers.
• Email and marketing providers.
• Analytics and advertising partners.
• Security, technology, and fraud-prevention providers.
• Professional advisers when reasonably necessary.

We may also disclose personal information when necessary to:

• Complete and deliver an order.
• Follow your instructions or fulfill a request you make.
• Comply with a law, court order, subpoena, or other legal obligation.
• Investigate fraud, abuse, unauthorized activity, or security incidents.
• Protect our customers, business, property, or legal rights.
• Complete a merger, sale, financing, reorganization, or transfer of all or part of our business.

We do not sell personal information in exchange for money.

Certain analytics or advertising activities may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws. Where required, you may opt out through privacy controls available on BuyLumni.com, by sending a recognized Global Privacy Control signal, or by contacting us.

Shopify

BuyLumni.com is hosted and powered by Shopify. Shopify may process certain personal information to provide ecommerce, checkout, payment, security, and related services.

Shopify’s handling of personal information is also governed by its own privacy policies and terms.

Third-Party Websites and Services

BuyLumni.com may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content practices of third-party websites or services. We encourage you to review their privacy policies before submitting personal information.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.
• Complete and document transactions.
• Maintain customer accounts.
• Provide customer support.
• Prevent fraud and protect our business.
• Resolve disputes.
• Meet tax, accounting, and legal obligations.
• Enforce our agreements and policies.

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You are responsible for protecting your account password and login information.

Please contact us promptly if you believe your account or personal information has been compromised.

Your Privacy Rights

Depending on the state where you live and whether the applicable law applies to LUMNi Professional, you may have the right to:

• Request access to or confirmation of personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of targeted advertising or certain sales or sharing of personal information.
• Appeal a decision concerning a privacy request.
• Withdraw consent where our use of information is based on your consent.

These rights are not absolute and may be subject to exceptions permitted by law.

To submit a privacy request, email lumniskincare@gmail.com with the subject line Privacy Request.

We may request information needed to verify your identity before completing your request. Where permitted by law, you may authorize another person to submit a request on your behalf.

We will not discriminate against you for exercising an applicable privacy right.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or legal obligations.

The revised policy will be posted on BuyLumni.com with an updated revision date.